Return & Refund Policies
Hello there, wonderful customer!
Thank you for shopping at Red Fox Fungi.
If, for any reason, your purchase doesn't bring a smile to your face, we invite you to check out our policy on refunds and returns. Life happens, and we're here to make it right for you. Feel free to reach out, and let's ensure your Red Fox Fungi experience is nothing short of delightful.
I. INTERPRETATION AND DEFINITIONS
1. Interpretation: Words with initial capitalization have defined meanings under specified conditions. These definitions apply whether in singular or plural form.
2. Definitions: For this Return and Refund Policy:
- Company: Red Fox Farms Fungi CO, 253024 Range Road 253, Wheatland County, AB T1P 0W1
- Goods: Items available for sale on the Service.
- Orders: Requests by You to purchase Goods from Us.
- Service: The Website.
- Website: Red Fox Fungi, accessible from redfoxfungi.ca
- You: Individual or entity accessing or using the Service.
II. YOUR ORDER CANCELLATION RIGHTS
You can cancel Your Order within 14 days without giving a reason. Notify Us via email at info@redfoxfungi.ca. We'll reimburse You within 14 days of receiving returned Goods, using the original payment method without fees.
III. CONDITIONS FOR RETURNS
To be eligible for return, ensure:
- Goods were bought within the last 14 days.
- Goods were unused or undamaged.
Goods excluded from return include those made to Your specifications, perishables, unsealed hygiene items, and inseparably mixed items.
We reserve the right to reject returns not meeting these conditions.
Only regular priced Goods are refundable. Sale items are non-refundable unless prohibited by law.
IV. RETURNING GOODS
You bear the cost and risk of returning Goods to: 253024 RR253 Wheatland County, AB T1P 0W1.
We're not liable for Goods damaged or lost during return shipping. Use an insured, trackable mail service and provide proof of return delivery for a refund.
V. EXCHANGES
Contact us for product exchanges due to defects or damage. We only replace defective or damaged Goods.
VI. GIFTS
Gifted Goods receive a gift credit upon return. If unmarked or shipped to the gift giver, the refund goes to them.
VII. CONTACT US
For queries about this Policy, email us at info@redfoxfungi.ca.